Payment Term

Last Updated: May 20, 2026

By placing an order on Zelova (the "Site"), you agree to the following billing terms and conditions. These terms govern all financial transactions conducted through our online store.

1. Accepted Methods of Payment

We offer a secure checkout experience and accept a variety of payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • Alternative Checkout: PayPal (if available at checkout).

All transactions are processed through secure, encrypted payment gateways. For your security, Zelova does not store your full credit card details or payment credentials on our servers.

2. Authorization and Billing

  • Immediate Billing: Your payment method will be charged immediately upon order confirmation at checkout.

  • Order Verification: We reserve the right to verify payment and shipping details before fulfilling any order. If our fraud detection system flags an order as high-risk, we may temporarily hold or cancel the order and issue a full refund to protect the true cardholder.

  • Sufficient Funds: You represent and warrant that you have the legal right to use any payment method utilized and that there are sufficient funds to complete the transaction.

3. Currency and Pricing

  • Currency: All transactions and prices displayed on the Site are in United States Dollars ($ USD).

  • Exchange Rates: If you are purchasing from outside the United States, your local currency will be converted by your bank or credit card issuer. Zelova is not responsible for any foreign transaction fees or currency conversion discrepancies charged by your financial institution.

  • Price Changes: Prices for our products are subject to change without notice. However, the price charged for a product will be the price in effect at the time the order is placed.

4. Sales Tax

Applicable state and local sales taxes will be calculated automatically based on your shipping address and added to your total at checkout, in compliance with federal and state regulations.

5. Payment Disputes & Chargebacks

We highly value our customers and encourage open communication. If you notice any unauthorized charges or errors on your billing statement related to your purchase from Zelova, please contact us immediately at hello@zelova.shop.

  • We request that you contact our support team to resolve any billing discrepancies before initiating a chargeback dispute with your bank. We are committed to resolving legitimate issues swiftly and fairly.

Contact Information

For any questions regarding your invoice, payment processing, or billing details, please contact us:

  • Brand Name: Zelova

  • Email: hello@zelova.shop

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)